Shipping Policy

Shipping, Order Tracking & Delivery

You can track your orders in Track Order

What is WOW's Shipping Policy?

We strive to deliver products purchased from WOW in excellent condition and in the fastest time possible. For all purchases of Rs. 2,000 or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 125 will be applicable to all orders under Rs. 2,000.

  • If the order is cancelled by us, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online. 
  • If you return any product delivered to you as per our Returns Policy, order shipping charges will be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on WOW's Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 150 will be levied on all orders, irrespective of order value.

What is WOW's COD (Cash-on-delivery) Policy?

WOW provides you the option to pay Cash on Delivery (CoD) across all major parts of the country. Availability of cash on delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. If cash on delivery is available in your area, you will see the option to pay via Cash on Delivery in payment methods. If cash on delivery is not available in your area, you can still process by paying via credit card/ debit card or Netbanking or Paytm Wallet.

At the time of delivery, you will have to hand over the cash to the delivery person first, only then you will be handed over the package. Please note that the courier companies do not allow you to open the package at the time of delivery.

In case the shipment is not accepted, you will no longer be eligible to avail cash on delivery facility on our website.

What is WOW’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the products bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these products. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 150 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?

Please tap on “Orders” under Login Section on Home Page of Website to check your order status.

How can I check if WOW delivers to my PIN Code?

You can find out if WOW delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of cash on delivery option for the Product selected. If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability. The PIN codes serviced by us are frequently updated. If we do not deliver to your PIN code today, please drop us a mail at and we will ensure to add your pincode soon in our list of service location.

How are orders placed on WOW delivered to me?

All orders placed on WOW are generally shipped as per timelines mentioned in the product page. You will receive an email with the tracking number as soon as the order is shipped. Products are not shipped on Sundays and other public holidays. Orders are dispatched through courier partners like Delhivery, DTDC or through Indian Post depending upon pincode location.

How Long does it take to Deliver my Products?

In most ideal scenerios, the approximate lead time that the order will take to get delivered is mentioned below. The lead time will depend on the pincode of delivery.

By Air Courier Mode

  • Metro Cities (Delhi, Mumbai, Bangalore, Chennai) - 1-2 business days
  • Rest Of India - 3-4 business days
  • North-East States - 4-5 business days

By Surface Mode

  • Metro Cities (Delhi, Mumbai, Bangalore, Chennai) - 4-5 business days
  • Rest Of India - 5-7 business days
  • North-East States - 8-10 business days
Does WOW deliver products outside India?

No. At this point, WOW delivers products only within India. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and other countries, but please ensure the delivery address is in India.

However, we plan to introduce service outside India in near future. If you are a customer residing outside India and wish to order products on WOW, please drop us a mail. We will workout individual proposal for you till our overseas delivery option is launched.

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